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Jeremy Rasti owns a Baton Rouge home audio and automation company. When he checked his security footage after a recent delivery, he watched one of the courier giant's drivers toss packages onto the ground, stroll away, think better of it, come back, and kick another package into a steel gate. The return trip is the real commitment. Most people, even in their worst moments, do not circle back to finish the job. This driver did.
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Inside those packages was specialized audio equipment worth up to $30,000 that had taken months to arrive. Rasti says he will not install any of it in a client's home regardless of whether it looks intact, because he watched it get used as a soccer ball on his own surveillance camera. Reasonable stance.
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He filed a complaint and handed the delivery company a gift-wrapped video of their own employee doing this. Corporate opened a case, thought about it for a few days, decided that was probably sufficient effort, and closed it with no response. Perhaps the footage was not compelling enough. Perhaps they needed it in a different file format.
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A statement eventually materialized confirming the driver is no longer working on their behalf and that they are resolving the situation directly with the customer. Wonderful. All it took to get there was a news station calling corporate. The business owner's complaint, the surveillance footage, and the $30,000 in kicked equipment were apparently not quite enough on their own.
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Rasti just wants accountability. At this point he has half of it, which cost him a call to a journalist rather than anything the delivery giant actually did unprompted.
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